Return Policy

Reason for Cancelation

Name

Phone Number

Invoice Number (found on the paperwork emailed to you at the time of purchase)

Please Select

Ordered product, unit shipped out. Ordered product, unit did not ship out. My unit is on back order

GDPR Agreement

I have read and understand Find my Engine cancelation and return policy.

Return & Refund Policy

At FindMyEngine.com, we stand behind the quality of every remanufactured, new, and used engine we sell. Our goal is to maintain a fair, transparent, and professional process that ensures customer satisfaction while protecting the integrity of our operations.

Return Eligibility

Returns are accepted based on the reason for return and must meet the conditions outlined below. Warranty claims are not valid on accounts with unpaid balances.
We accept returns only under the following circumstances:

The freight is damaged upon delivery.
The return has been approved under warranty.
The incorrect application or product was sent by Find My Engine.

All returns must be pre-approved by our customer service department before shipment and include a valid Return Merchandise Authorization (RMA) number.
Unauthorized or unapproved returns will not be accepted and will be subject to restocking fees and freight charges.

If the engine has been installed, a return may be approved only by our warranty department if it’s determined that a factory-related issue requires inspection or replacement.
Such cases are rare and handled exclusively through our warranty claim process.

Return Timeframe

All return requests must be submitted within 5 business days of delivery.
Requests made after this period will not be accepted unless covered by a valid warranty claim.

Refunds & Restocking Fees

Refund eligibility depends on the reason for the return.
All non-warranty returns are subject to a 25% handling & restocking fee and freight charges, which will be deducted from the refund amount.
Returned items are carefully inspected before any refund is issued.
If the returned product is used, incomplete, or damaged, additional deductions may apply to cover loss in value.

Refunds are processed only after inspection and approval by our returns department.

Shipping Costs

Shipping responsibility depends on the return type:

If a customer returns a correct, non-defective engine (wrong order, changed mind, etc.), the customer pays all freight charges and restocking fees.
If the engine is being returned under a warranty authorization, Find My Engine or by the manufacturer will arrange and cover pickup and return shipping at no cost.

Once the returned product is received and inspected, approved refunds are processed within 14 business days to the original payment method.
Refund times may vary depending on your financial institution’s processing schedule.

Cancellations

Order cancellations are accepted only before the item ships.
However:

Orders processed but not submitted and canceled on the same day will incur a $250 administrative fee.

- Orders completed and submitted but canceled before shipment will incur a 10% cancellation fee.
If the customer cancels a special build-up order before shipping, a 15% cancellation fee will be applied.
Custom or special-order engines cannot be canceled once production begins.
If an engine build has started, an additional cancellation fee may apply to cover labor and material costs.

Agreement to Terms

By using this website and placing an order with FindMyEngine.com, you acknowledge and agree to all terms and conditions set forth in this Cancellation and Refund Policy.
All policies apply to every order, regardless of payment method or location.